Arc is delighted to announce the acquisition of NITC; a strategic move that will significantly broaden its service offerings and bolster its capabilities in delivering cutting-edge cloud and infrastructure solutions. With NITC’s extensive expertise in Azure infrastructure design, deployment, and management across diverse sectors, particularly healthcare, this acquisition empowers Arcto elevate its support for hybrid cloud environments, benefiting customers across multiple industries.
This landmark acquisition reinforces Arc’s dedication to delivering innovative, customer-centric IT services and marks a pivotal step in its multi-year strategy to become one of the UK’s premier Managed Service Providers (MSPs), offering end-to-end solutions to small and medium-sized enterprises.
What This Acquisition Means for Customers:
1. Enhanced Expertise in Key Areas
NITC brings a wealth of experience in delivering top-tier customer support, particularly in Azure infrastructure services. With a strong foothold in the healthcare sector, where NITC supports several NHS customers, the integration of NITC’s expertise equips Arc to deliver on the complexities of hybrid cloud solutions more efficiently and cost effectively. Customers will benefit from enhanced infrastructure support across on-premise, private cloud, and hyper-scale cloud environments.
2. Continued Focus on Customer Satisfaction
Both Arc and NITC share an unwavering commitment to exceptional customer service. NITC’s reputation for responsive, high-quality support perfectly complements Arc’s dedication to customer success. Arc’s mostrecent customer survey placed its NPS score at 73. By merging the strengths of both organisations, Arc will now deliver an even more robust customer experience, characterised by quicker support and increased technical expertise.
3. Seamless Integration and Expanded Offerings
Arc is committed to ensuring a smooth transition as NITC integrates operationally. Customers can anticipate a wider range of service offerings, particularly in Azure infrastructure and hybrid cloud solutions, with no disruption to the services they currently rely on. Arc will continue to provide reliable, customer-focused support, rolling out new capabilities as integration progresses.
This acquisition underscores Arc’s ongoing commitment to investing in leading technologies and expertise to better serve its customers. By joining forces with NITC, Arc will deliver even greater value and capabilities, ensuring businesses receive innovative IT solutions tailored to their evolving needs.
Industry Context: The Growth of Hybrid Cloud and Azure Adoption in the UK
The UK cloud computing market is on an impressive trajectory, projected to grow by 17.2% annually, reaching £53.5 billion by2027. As organisations increasingly adopt scalable cloud infrastructure, Microsoft Azure is capturing a significant share, with its UK revenue soaring by over 45% in 2023 alone. Key sectors such as healthcare, financial services, government, and professional services—demanding strict regulatory compliance, agility and security—are at the forefront of Azure adoption.
However, many organisations in Arc’s target market require more than just cloud infrastructure. To fully leverage Azure’s capabilities, they need comprehensive support that encompasses professional services, technical design, seamless implementation, and secure ongoing managed services. Following its acquisition of NITC, Arc is well positioned to offer these end-to-end services, helping UK businesses maximise the value of their Azure investments while maintaining robust, secure, and compliant IT environments.
Executive Insight
“We are delighted to welcome NITC into the Arc family,” said James Clayden, CEO of Arc (U.K.) Systems Ltd. “This acquisition is a key step forward in our growth strategy, enabling us to provide innovative and tailored cloud solutions to our clients. NITC’s expertise in Azure infrastructure adds valuable capabilities to our portfolio, enabling us to better support the unique challenges our customers face in an increasingly hybrid and complex IT environment.”
Mark Darrah, Managing Director of Nationwide IT Consultancy Limited, shared his enthusiasm: “We are thrilled about the opportunity that joining the Arc group presents for NITC. This partnership opens new avenues forscaling our operations and driving investment, allowing us to deliver innovative and value-added services to both Arc and NITC customers. By leveraging our combined expertise, we can effectively address the market's needs and enhance the solutions we provide in this rapidly evolving IT landscape.”
About Arc (U.K.) Systems Ltd
Founded in 1992, Arc is a leading provider of cloud infrastructure and managed IT services, helping businesses navigate the challenges of digital transformation. Specialising in hybrid cloud, cybersecurity, and data management solutions, Arc serves a diverse range of industries, including healthcare, finance, and manufacturing. For more information, visit www.arcsystems.com.
About Nationwide IT Consultancy Limited
Established in 2010, NITC is a specialist IT services provider focused on delivering Azure-based cloud infrastructure solutions. Over the years, NITC has forged a strong presence in the healthcare sector, supporting NHS organisations and other clients with tailored, compliant IT services. Renowned for its customer-centric approach and deep technical expertise, NITC has become a trusted partner for businesses across various industries.
To hear more about how we could support your business please contact news@arcsystems.co.uk.
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